View Tickets
You can view your recent requests, or use the advanced ticket search to look for particular items.


 Knowledge Base
The Knowledge Base contains policies, how-to guides, troubleshooting information, and answers to frequent questions.

 Search
You can search the entire portal, search the Knowledge base, or search the Service Catalog.

 Favorites
Go directly to your favorite Knowledge Base articles, or to your favorite Services.
 Sign In
System Administration users, please sign in to view and request all available services and access the full knowledge base.

 Report an Incident
Submit an issue such as an outage, break, leak, error, lost/stolen item, unexpected event, or physical/cyber security problem.


 Request Service
Create a ticket by selecting a category and service, answer a few questions on the form, and your request will route to the correct support group.


 Outages and Maintenance
Check on any current issues or planned items affecting normal operation of System Administration services.
 Contact Us
  • SA Police: 518-320-1500
  • U-Wide App Support: 518-320-1800
  • Business Office: 518-320-1340
  • Design & Print: 518-320-1661
  • Helpdesk: 518-320-1208
  • Human Resources: 518-320-1843
  • Plaza Operations: 518-320-1491
  • Mailroom: 518-320-1499
  • SAIL: 518-445-4202
  • Special Events: 518-320-1450
  • Counsel: 518-320-1400
 Service Providers