Microsoft Teams Calling - Placing Someone On/Off Hold

Overview

Using Call Hold in Teams allows you to put a call on hold to take a quick break from a phone call while keeping the caller on the line.  While on hold, the caller will not be able to hear you speak.  This guide goes over how to place a call on hold and resume a call that is on hold.

Guide

The steps below will guide you through the process of placing a call on hold and resuming the call.

1. In your Teams client, while in a phone call, locate the "Hold" icon along the top bar and click to place the call on hold.  The caller will hear hold music.
   
    
2. To return to the call, click the "Resume" button along the top bar.
   

You can place a call on and off hold more than once during a call.