Microsoft Teams Calling - Transferring a Phone Call

Overview

This article will go over how to transfer a phone call using Teams. 

Transferring a Call

The steps below will guide you through the process of transferring calls.

1. When in a call you wish to transfer, Click the Transfer Icon in the upper right.
2. From the drop-down menu, select to transfer the call 
3.  In the new window, enter the name or number of the person you'd like to transfer it to.
4. Select Transfer
5. Leave the call

Consult Before Transferring a Call

1. When in a call you wish to transfer, Click the Transfer Icon in the upper right. 
2. From the drop-down menu, select to Consult then Transfer the call.
3. Enter the name or number of the person you wish to consult. For other internal employees, you can choose to open a chat with them otherwise it will give them a call. 
4. Select Consult.
5. A new window will open with the new call while the other goes on Hold.
6. Select to Transfer the original call or Leave the call and go back to the original call.