SUNYNet - Managed Firewall Service

Service Overview

The service is comprised of two components. Customers may utilize one or both of these options:

  1. Firewall Consultation
    • Change Management and impact analysis consultation for customer firewall devices; SUNYNet shall review intended changes for a service-facing campus security gateway and advise on best practices and considerations.
    • Firewall and edge security architecture consultation; SUNYNet will perform a formal needs analysis with campus personnel to help meet project milestones and operational expectations.
    • Monthly Firewall Health Check for Cisco ASA, Cisco Firepower and Palo Alto Networks platforms.
    • Unbiased annual Firewall Health Report including health grades throughout the entire year.
  2. Managed Firewall
    • Supported Platforms: Cisco ASA, Palo Alto NGFW, Cisco Firepower
    • Change Request Fulfillment on supported platforms; SUNYNet personnel shall commit customer-authorized and approved changes to customer network device configurations.
    • Remote Software Patching and Upgrades; SUNYNet shall coordinate with the customer to apply software and code upgrades within designated maintenance windows.
    • Device Monitoring and Alerting; SUNYNet will monitor device availability and utilization and alert the customer based on preferred thresholds and urgency.
    • Incident Response Assistance; SUNYNet shall provide the customer with troubleshooting and remediation of service-affecting symptoms within the context of the security gateway and neighboring devices.

The service is backed by a supporting Service Level Agreement (SLA) and Participating Institution Agreement (PIA). Both documents are available for consideration below.

 

Benefits:

  • SUNYNet NOC personnel will act as an extension to your network administration group with the goal of offloading operational tasks.
  • SUNY SOC members can leverage SUNYNet personnel as part of their remediation plans following perimeter engagements and other SOC activities.
  • Firewall change request fulfillment including impact analysis. Remote device monitoring including availability metrics and outage reports.
  • Consultation without consulting fees. On-demand and scheduled reporting U-wide perspective.

Requesting the Service:

All SUNYNet service offerings can be requested by contacting SUNYNet Technology Services at 518-320-1202, or via the Service Request form.

Documents: 

Refer to the related knowledge base articles on the right