Service Overview
- 24/7 monitoring and compilation of system performance data of up to five (5) supported nodes.
- Customized, on-demand or scheduled reporting of historical customer asset performance data.
- SUNYNet NOC monitoring of device and system availability.
- Basic view of U-Wide availability status of all SUNYNet-managed devices.
- Additional Options:
- Automated e-mail or SMS alerting with customizable thresholds and frequency
- Dashboard view of customer assets and their real-time performance.
Benefits
- SUNYNet NOC personnel will actively monitor critical network nodes to provide an extra set of eyes in support of your service level agreements.
- With optional alerting, you can receive e-mail or SMS-based alerts the moment your network device(s) becomes unreachable. Even without this feature, SUNYNet staff will always be alerted if a campus node's status changes.
Requesting the Service
All SUNYNet service offerings can be requested by contacting SUNYNet Technology Services at 518-320-1202, or via the Service Request form.
Service Level Agreement
Refer to the related knowledge base articles on the right