U-Wide Applications or SUNY.edu Website Incident

Report issues or errors with the SUNY.EDU website, portal, portal applications, or within the BI, FMS, HRMS, IR, or EM/ASC applications.

User / Contact Information

Incident Information

Note: If you are a student, please direct your incident report directly to your local campus Helpdesk.

A short description to explain the nature of a ticket.
U-Wide Application with Issue/Error
Please select the application you are encountering an error with.
U-Wide Application with Issue/Error
Related BI Application
Related BI Application
Website/Portal Issue
Please choose the option that best represents the issue you are having.
Website/Portal Issue
Login Issue?
Is the issue occurring when attempting to log into the application? (e.g., invalid user error, IDM error page}
Login Issue?
Please select the campus you are affiliated with
User Classification
Please indicate if you are part of administrative staff or a faulty member. Students, please contact your campus helpdesk directly to report the incident.
User Classification
Please describe the error or issue you are having as detailed as possible to assist us in solving the issue. If you received an error code, please include it here.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
If you have any screenshots or documents that may assist in solving the issue, please attach them here.
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Incident Scale

To the best of your knowledge how many people are affected by this issue.

If only you, or if you are unsure if the issue affects others, please select "affects user".
How quickly does the ticket need attention / What level of importance do you believe is required? If unsure, please leave at the default "medium."

Other Fields

Your name
Verification Code