Overview
Use the reference list below to utilize the office desk phone. The list covers making calls, accessing voicemail, voicemail functions, and call transports.
Dialing Patterns
Internal Calls: 0 + 4 digit extension (e.g. 0-1208) or 10 digit number (e.g. 518-320-1208)
Local and Long Distance: 10 digit number (e.g. 518-555-1234)
800 Numbers: 10 digit number (e.g. 800-555-1234)
Emergency: 911
International: 0 + 011 + Country Code + Local Number + # (e.g. 0-011-44-0-20-7730-1234#)
Note – International Dialing privileges have to be requested for a particular line; by default it is not enabled.
Voicemail Access
Internal Phone: Select appropriate line, then press the “Messages” button. Enter PIN code when prompted and press #.
External Option 1: Dial 518-320-1101. Once connected press the * key. Enter your ID, which is your full 10 digit number, press #. Enter your PIN code when prompted and press #.
External Option 2: Dial 518-320-1104. Enter your ID, which is your full 10 digit number, press #. Enter your PIN code when prompted and press #.
Voicemail Functions
Note – First connect to the voicemail system; refer to the previous Voicemail Access section.
Listen to Messages: Follow the system prompts for desired actions on a message. (e.g. Press 3 to delete)
Change Greetings: After access, Press 4 to enter setup options, Press 1 to enter the greetings menu, follow the system prompts to select, change, or record greetings.
Change PIN*: After access, Press 4 to enter setup options; Press 3 to enter preferences; Press 1 to change PIN, follow prompts to complete.
*Note - New PIN must be at least 5 digits with non-repeating numbers (e.g. 22233 is not valid)
Call Transports
Forward All Calls*: Press the “CFwdALL” softkey; dial the 10 digit number to be forwarded to.
To End Forward: Press the “CFwdALL” softkey a second time.
Note – Only forwards calls on the first number listed on the phone.
Forward All Calls to Voicemail*: Press the “CFwdALL” softkey, then press the “Messages” button (or dial 5183201101)
To End Forward: Press the “CFwdALL” softkey a second time.
Note – Only forwards calls on the first number listed on the phone.
Transfer a Call: When on active call, press the “Transfer” softkey; dial the 10 digit number (or 0+4 digits for internal) of the line you wish to transfer to, and then press the “Transfer” softkey a second time.
Three Way Call: First, connect with the first caller. Once on the line, press the “Confrn” softkey. Dial the next participant. Once connected with the second caller, press the “Confrn” softkey a second time to join the calls. To remove the last participant Forward: Press the “RmLstC” softkey