Articles related to collaboration apps such as Microsoft Teams or Zoom.
Guide for the usage of Cisco desk phones in use at System Administration
Adding and Removing People from Speed Dial
A guide for adding another participant to a Teams phone call.
How to add others as delegates of your phone line
This article will go over how to answer a Delegated Call.
How to set up and use a call group with Teams Calling to temporarily forward your lines to a group of people
Understanding options available for adjusting how your incoming calls are processed.
Overview of the MS Teams Calling Screen
Overview of using Microsoft Teams for calling
A guide to placing a phone call on and off Hold using Microsoft Teams Calling.
Understanding how shared lines operate under Teams Calling thru the use of Call Queues and Auto-Attendants.
How to transfer a phone call using Teams.
Steps to personalize your voicemail greetings.
Common questions related to System Administration's migration to using Microsoft Teams for phone services.
How to preform a search within a particular user or group chat in Teams.
Guide on sending faxes within System Administration