Microsoft Teams Calling - Call Handling, Forwarding, Ringtones and Queue Opt Out

Overview

This article will go over the options available for adjusting how your incoming calls are processed. 

How to Access Call Settings

The steps below will guide you through the process access the Call Settings

1. In your Teams client, locate the "..." icon along the top bar. If you hover over the icon it will read "Settings and more"
   
    
2. Click on the icon to expand the menu, then select "Settings"
   
    
3. The setting screen will open up, on the left side of the screen, locate and click on the "Calls" menu
   
   
    
4. On the left hand side of the screen, you the settings changing call settings should now be visible. If you have been granted permissions as another users delegate, for an auto attendant, or a call queue, you can select between them via the tabs at the top and configure the settings for each respectively,
    

Call Handling and Forwarding Settings

Forward all calls (toggle)

• When toggled on you will have the option to configure how you would like your calls to be forwarded. Some options, such as forwarding to call group, or forward to delegates will only be available if those have been previously configured to be used.
• Note - Forwarding can also be changed directly from the Teams Calling interface screen.
   

When you receive a call

• The selection here determines what will happen to any incoming calls in addition to ringing you. A common usage would be also ringing any delegates you may have on incoming phone calls.
   

When you can't answer a call

• This selection determines what will happen when you miss a call. By default this will be set to go to voicemail, but you may set the option to your preference.
  • Note - if you set "Do not redirect calls", your line will continue to ring until the caller hangs up
     

Ring for this many seconds before redirecting

• This is where you set the length of time your phone will ring on incoming calls before any redirection action occurs (e.g. sending to voicemail)
  • Note - if you set "Do not redirect calls", on the "When you can't answer a call" option, this setting will not be present. 
     

Ringtones

• Here you can set your preferred ring tone for different types of incoming calls
  • Calls for you - These are calls directly to your number
  • Forwarded calls - These are calls sent to you from another user, call queue, or auto attendant
  • Delegated calls - These are calls sent to a person you are a delegate of but you have permissions to answer. If you are not a delegate of another user this option may not be present. 

Call receiving (Call queues)

Receive calls from this queue

• If you are a member of a call queue and it has been configured to allow you to opt out of calls, toggling this setting off will stop calls from the queue from routing to you.
• Note - To access this setting be sure to select the appopriate call queue from the tabs at the top of the screen.