Microsoft Teams Calling - Answering a Delegated Call

Overview

When you are a delegate for someone else, their calls can ring on your Teams. This gives you the ability to answer or decline the call on behalf of the delegator. This article will go over how to answer a Delegated Call.

Guide

1. When a delegator receives a call, as a delegate you should receive a pop up window with the options to Accept the call or Decline
2.  When you accept the call, a normal call window will open. You'll have options to put the call on Hold, Transfer it or End it.
3. If the Delegator needs to pick up the call, just place it on hold. The call will then show up in their Call list. When they click Resume, the call window on your screen will go away.